Privacy and Cookie Policy

Positive Difference IOW is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by any means by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Positive Difference IOW may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes If there are significant changes that affect the use of your personal information, we will contact you and tell you. . This policy is effective from May 2018.


We may collect the following information:

For our online and personal sales

  •  Your name.
  • Contact information including email address.
  • Your postal address.
  • Other information relevant to customer service, such as safe place for delivery, email query information that you give that tells about particular interests or difficulties you are trying to resolve. Other customer service questions that you send us.

For our training enquiries and other services (online query only – full privacy policy available on request)

  • Your name
  • Your email address
  • The nature of your enquiry and any details that you give us when contacting us through the website.


We require this information to be able to complete our sales contract with you and deliver your goods. To do this we need your name and address, and email address to provide updates about the progress of the sale and delivery. We share your name and address with our delivery partners.

We use the customer service information only for the purposes it was given. We will keep emails securely on our server for 1 year in case of query or complaint about our service. we do not share this information unless required to do so by law.

You can choose to create an account on our website, or check out as a guest without creating an account. If you create an account you can cancel this at any time.

We will keep your basic details for the purposes of our accounting records, this is in the form of sales invoice and shows only your name, address and products purchased.

We do not see, handle or keep any financial information, (with exception of cash on delivery). This is handled by our financial partner Paypal.

  • We may use anonymized  data to improve our products and service.
  • We have chosen not to send out any promotional emails to our customers, we find these annoying, and hope that you will come back to us anyway!
  • We do not pass on any of your information to anyone else.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


A cookie is a small file placed on your computer’s hard drive, the cookie helps analyse web traffic or allows web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our websites.

We are not in control of the delivery of cookies from service providers such as Google Analytics and YouTube. Any comments or questions that you may have should be raised with the originator of those cookies.

Your use of this site is taken as consent to the placing of cookies on your system. If you disagree, please take the following action (for technical support please contact your IT support technician.)

  • Close this website
  • Use your web browser’s tools to “delete your cache”
  • Quit your browser
  • You can then choose to disallow cookies from this website via browser settings

If you continue without changing your settings, we’ll assume that you are happy to receive all cookies from our website.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You can change your mind about having a personal account on the Positive Difference Website at any time by going to Accounts and deleting your account. You can also ensure that your details are accurate and up to date.

We will not sell, distribute or lease your personal information to third parties unless required by law to do so.

You may request details of personal information which we hold about you. A small fee may be payable. If you would like a copy of the information held on you please email

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.